|
|
Benchmarking:
The continuous process of measuring producers,
services, and practices against strong competitors or recognized industry
leaders. It is an ongoing activity that is intended to improve performance
and can be applied to all facets of operation. Benchmarking requires a
measurement mechanism so that the performance "gap" can be identified. It
focuses on comparing best practices among dissimilar
enterprises.
(A) a structured approach for identifying the
best practices from industry and government, and comparing and adapting
them to the organization's operations. Such an approach is aimed at
identifying more efficient and effective processes for achieving intended
results, and suggesting ambitious goals for program output,
product/service quality, and process improvement..
(B) performance
comparison of organizational business processes against an internal or
external standard of recognized leaders. Most often the comparison is made
against a similar process in another organization considered "world
class."